Refund Policy

2020-08-14 15:47:18

Return & Refund Policies

In the event that the amount cannot be delivered to the recipient of the donation because of the death or any reasons beyond the control of the organization:


I. The amount will not be refunded to donor or supporter


II. The amount will be given to other similar cases and the donor or supporter will be informed that the amount is given to whom through the website or social media or any other method. 


III. If the beneficiary dies and his intention is not known.


IV. If the campaign owner died.


V. If the campaign owner closed his campaign or refused to receive money or did not give details of his account number and did not attend Ensany headquarters to take the money owed to him and went on for a year.


VI. If Ensany has a discount on the campaign or on the receivable.


VII. If it is proven that the owner of the campaign has legal problems and Ensany is excused to transfer any amount to him.


VIII. In all previous cases, it is Ensany to transfer the funds due to these campaigns to similar campaigns without referring to the donor in case he spends a year and a month from the date of donation without asking the donor to return. 


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